collapse

* 'Like' And 'Follow' Us!

Author Topic: Problem using Touchless Control to play music  (Read 4073 times)

Offline straygator

  • Newbie
  • *
  • Posts: 2
  • Popularity: 0
    • View Profile
Problem using Touchless Control to play music
« on: December 13, 2013, 10:52:39 AM »
I activated the Touchless Control feature on my Moto X last night.  Although it seems to work properly when I ask questions for such information as time, temperature, or distance between places, I immediately encountered a problem with the command that's one of the functions for which I most want to use it -- playing songs.  When I ask it to play a song, it (usually) responds by repeating the song title and pulling up the song (displaying both the album cover and title), but then it doesn't play the song, but instead opens the keyboard and displays an error message stating: "Couldn't prepare instant mix.  Please try again."  To make matters worse, now I'm getting the same error message when I try to use Google Voice Command to play a song, even though that function worked fine before I activated Touchless Control. 

I spent more than an hour on the phone with Motorola tech support last night and this morning trying to resolve this problem.  They were very courteous and helpful, and we tried a number of alternatives, but to no avail.  This morning, I was connected to a "second level tech support" person, who remotely took control of my phone and worked through various options, but without success.  Ultimately, she said that I could try to reset the phone -- which would require me to go through the process of re-installing lots of stuff and customizing things again, with no assurance that it would solve the problem.  One thing I noticed is that my Touchless Control is Version 4.0.00.1, which I assume was installed when the phone updated to KitKat because the current version for download from Play Store is 3.15.0.1.  Unfortunately, it's not possible to uninstall and reinstall Touchless Control on my phone; and numerous reboots and turning the application off and back on, attempting to clear cache and clear data, etc. had no effect.   

Has anyone else encountered this issue, and does anyone have a suggested solution short of resetting the phone?  Thanks for any advice and assistance.



Offline straygator

  • Newbie
  • *
  • Posts: 2
  • Popularity: 0
    • View Profile
Re: Problem using Touchless Control to play music
« Reply #1 on: December 13, 2013, 08:47:37 PM »
I apologize for replying to my own post, but I was finally able to solve the problem by uninstalling updates to Google Play Music, which was the source of the "instant mix" bug.